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CUSTOMER CARE



WHY SHOP NORTHWAVE AUSTRALIA?

When you shop with Northwave Australia you’re supporting a local Australian Retailer who stocks our Brand. Here at Northwave Australia our passion is to help support cyclists and the retailers who make their riding possible. When you shop online with us, your order makes this happen.

Shop the Collection here



WHY CAN'T I ADD TO CART?

Are you having trouble adding to cart? When you shop with Northwave Australia you’re supporting a local Australian Retailer who stocks our Brand. We take care of everything from dispatch to after sales care but we support the local Retailers who stock our Brand which is why you need to select a store before you can add to cart. For quicker checkout times in the future you can now save a Retailer as your favourite store.

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JOIN NORTHWAVE AUSTRALIA

You’re invited to join the Northwave Australia newsletter where you will have access to the latest news, product releases and exclusive offers.

To join sign up online here



WARRANTY GUARANTEE

We want our customers to know that they can rely on Northwave products, by providing a 24-month warranty guarantee from the date purchased. We guarantee our products to be of the best quality during normal usage. Northwave products are analytically laboratory tested and approved by Northwave testers and have undergone adequate military “O” standards. Keep in mind our products have an elevated amount of handmade workmanship, especially our footwear and apparel; therefore, no two boots, binding or apparel are the same.

Find out more here



ORDERING PROCESS

How is your shopping experience different on Northwave.com.au? When you shop with Northwave Australia you’re supporting a local Australian Retailer who stocks our Brand.

The order process explained;

Step 1 – Browse and select your item(s);

Step 2 – Choose your favourite Northwave Dealer to support with your purchase;

Step 3 – Add to cart and checkout;

Step 4 – We deliver straight to your door from our Melbourne Warehouse.

Enjoy your purchase and thank you for support local Australian stores.

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HOW DO I CREATE A NORTHWAVE ACCOUNT?

Creating an account with us has never been easier. Track your membership rewards, benefits, orders and returns all in the one place. Follow the steps below to get started;

Click the menu on the top left hand side and click JOIN US

Create an account with us

Create a username, enter email and a secure password. Accept the T&C’s and tap create account

You’re in! Your purchase history will be saved here, and you can submit returns via this account

Click on Join Us tab, located on the top right tab on our homepage

Create an account with us

Create a username, enter email and a secure password. Accept the T&C’s and tap create account

You’re in! Your purchase history will be saved here, and you can submit returns via this account


NORTHWAVE PRODUCTS

Born in Italy in 1993, Northwave has been innovating and crafting some of the finest cycling shoes and accessories available. Northwave products are designed, developed and tested in Italy’s scenic forests and alpine passes. Join the multitude of World Class cyclists today and get into a pair of Northwave shoes.

✔ From the beginner to the elite, we have a model to accommodate any budget

✔ Multiple fit solutions – We can fit the toughest foot

✔ We stand by our product with a 2-Year warranty

✔ Speed play compatible with zero stack

✔ Superior quality, design and innovation

✔ Patented single release dial speeding up transitions and making on the bike adjustability effortless

Browse the Collection here



EXCHANGE & RETURNS PROCESS

Not sure about your purchase? No worries!

We understand that you might change your mind about the products you have purchased. Our returns policy allows you 30 days to return any unwanted item at your own cost. Products you are returning must be in their original and unused condition and in the original packaging.

Please ensure you do not compromise the original packaging or tags otherwise we will be unable to accept your return. You may return the item for a full refund, excluding and sample items that do not come with tags. If you would like to exchange the best way is to simply place a new order for the item you want—and return the item you already have for a refund as we don't offer exchanges on orders.

Please get in touch with us via email before returning your item(s) to:

Northwave Australia P.O. Box 14 Braeside, VIC 3195

Email: info@bikechain.com.au

Find out more here



FIND A STOCKIST

Would you like to try shoes on in person, need some friendly advice? You can visit any one of our dealers and stockists for the best advice on Northwave shoes. We recommend that you contact the store before you visit to ensure they stock what you are after!

Find Stockist here



LIVE CHAT

Chat with a Northwave staff member today by clicking the icon button on the bottom right of any page of our website. We’re available Monday – Friday during business hours. Outside these hours, please leave a message and we’ll get back to you as soon as we can. Outside chat hours?

Leave a message here



CONTACT

Can’t find the answer for you’re looking for here?

You can enquire through our online form here