PRIVACY POLICY

Northwave Australia
Last updated: February 2026

Northwave Australia is committed to protecting your personal information and handling it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information, and how you may access or correct it.

1. WHO WE ARE

This website is operated by:

BikeChain Group Pty Ltd (ABN 65 652 475 388)
trading as Northwave Australia,
distributed by BikeSportz Imports Pty Ltd

Email: info@bikechain.com.au

References to “we”, “us” or “our” mean Northwave Australia.
References to “you” mean any individual whose personal information we collect.

2. APPLICATION OF THIS POLICY

This Privacy Policy applies to:

  • Visitors to northwave.com.au
  • Customers who purchase products from us
  • Individuals who contact us or interact with us online or offline
  • Participants in promotions, loyalty programs or marketing activities

By using our website or services, you consent to the collection, use and disclosure of your personal information as described in this Policy.

3. PERSONAL INFORMATION WE COLLECT

The type of personal information we collect depends on how you interact with us.

3.1 Information We May Collect

  • Name
  • Email address
  • Phone number
  • Billing and delivery address
  • Payment and transaction details (processed securely via third-party providers)
  • Order history and products purchased
  • Website usage data (IP address, browser type, device data)
  • Marketing preferences and interactions
  • Communications with our customer service team

You may interact with us anonymously where lawful and practical; however, this may limit our ability to provide products or services.

4. HOW WE COLLECT PERSONAL INFORMATION

We collect personal information when you:

  • Place an order or create an account
  • Subscribe to marketing communications
  • Contact customer support
  • Enter promotions or competitions
  • Use our website (via cookies and analytics tools)
  • Interact with us on social media
  • Provide feedback or reviews

We may also collect information from third parties such as:

  • Payment service providers
  • Delivery partners
  • Marketing and analytics providers
  • Publicly available sources

5. PURPOSES FOR COLLECTING PERSONAL INFORMATION

We collect and use personal information to:

  • Process and fulfil orders
  • Deliver products and manage logistics
  • Process payments, refunds and exchanges
  • Provide customer service and support
  • Manage accounts and verify identity
  • Communicate order updates and service messages
  • Conduct promotions, loyalty programs and competitions
  • Improve website functionality and customer experience
  • Perform analytics and business reporting
  • Prevent fraud and manage risk
  • Comply with legal and regulatory obligations

6. DIRECT MARKETING

We may send you marketing communications by email, SMS or other electronic means where permitted by law.

You can opt out at any time by:

Opting out of marketing does not affect transactional or service-related communications.

7. DISCLOSURE OF PERSONAL INFORMATION

We may disclose your personal information to trusted third parties including:

  • Payment processors
  • Delivery and logistics providers
  • IT, hosting and cloud service providers
  • Marketing, analytics and advertising partners
  • Professional advisers (legal, accounting, insurance)
  • Regulators or government authorities where required by law

We only disclose information necessary for the relevant purpose and require third parties to protect your information.

8. OVERSEAS DISCLOSURE

Some service providers may store or process data outside Australia, including in countries such as the United States, United Kingdom, Europe or Asia.

Where this occurs, we take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with Australian privacy laws.

9. COOKIES & ANALYTICS

We use cookies and similar technologies to:

  • Improve website functionality
  • Analyse traffic and usage behaviour
  • Personalise content and marketing

You can manage cookies through your browser settings. Disabling cookies may affect website functionality.

We may use third-party analytics tools such as Google Analytics.
For more information, visit: https://policies.google.com/privacy

10. DATA SECURITY

We take reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure, including:

  • Secure servers and encrypted connections
  • Access controls and authentication measures
  • Trusted third-party service providers

Despite these measures, no system is completely secure. You provide information at your own risk.

11. ACCESS & CORRECTION

You may request access to or correction of your personal information by contacting us.

We may require verification of identity before processing requests and will respond within a reasonable time in accordance with applicable laws.

12. ACCOUNT DELETION

You may request deletion of your account by contacting info@bikechain.com.au.

Certain information may be retained where required by law (e.g. tax or accounting records).

13. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of third-party sites. You should review their privacy policies before providing personal information.

14. COMPLAINTS

If you believe we have breached your privacy rights, please contact us at:

info@bikechain.com.au

We will investigate and respond within a reasonable timeframe.

If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

15. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

The current version will always be published on our website.

16. GOVERNING LAW

This Privacy Policy is governed by the laws of Victoria, Australia.

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